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We ship out a lot of freight shipments to our customers. In fact, most orders ship with a freight carrier due to their size and weight. Receiving a freight shipment is slightly different from receiving a standard UPS ground shipment.
We ship our products by UPS, freight (commercial), or residential freight. Items or orders that are more than 150 lb will be shipped by freight (commercial) or residential freight. Residential freight costs more than freight to account for the use of a smaller vehicle and liftgate service.
Freight (commercial) shipments require a dock or forklift to unload a pallet from the truck. Even if your address is a commercial address and you have the ability to unload a pallet, some addresses have vehicle restrictions that require residential freight.
Winter Equipment online order freight costs are estimated for shipping to a commercial business location that is easily accessible by the general public. Residential freight costs are estimated for shipping to a residential address that requires liftgate service. Our warehouse uses a logistics company to obtain the best freight rate with a reputable carrier. Small products typically ship by Parcel Ground unless the total order weight exceeds 150 lb.
Large products typically require a loading dock or forklift.
Any products shipping by freight truck on a pallet require a loading dock or forklift at the delivery location to unload the shipment. If there is not either a loading dock or forklift, arrangements will need to be made ahead of time with the freight carrier to ensure the shipment can be safely unloaded. These instructions are typically included on the Bill of Lading (BOL), which is the document included with the shipment that indicates the shipping address, quantity, general product description and the freight carrier’s contact information. When a shipment is delivered, both you and the truck driver will sign the BOL and you will be given a copy, which is your receipt of delivery. Please save your copy in the event a freight claim needs to be filed.
Special delivery services can be added for a fee.
Freight companies call them accessorial fees. Making the needed arrangements before the delivery will help to ensure the freight is delivered safely and conveniently the first time. Here are some delivery services offered that require an added fee onto the standard freight rates:
Accessorial fees can range in cost from $25.00 – $125.00 each.
Fees vary by freight carrier, location and delivery requirements. Any special delivery services need to be requested at the time of order. If they are requested after the order has shipped you will be billed for the extra charges. If the freight truck driver tries to make the delivery but is turned away for any reason, there will be a re-delivery fee charged plus the accessorial fee if a special delivery service is required. The more information that is communicated about the delivery location at the time of the order the better. The freight carrier is more accommodating to special requests before a delivery is attempted than after the fact.
Freight shipments must be shipped to the address listed on the bill of lading.
The truck driver can not deviate from the address listed, even if it is only across the street or a block away from the listed location. If for some reason the shipping address needs to be changed after the order has left our warehouse please contact customer service with the necessary information and we will do our best make the update with the freight carrier before the delivery is attempted. The freight carrier will charge a fee for changing the shipping address after the order ships (known as a reconsignment fee). You will be billed for the extra charges.
You should refuse any damaged or incorrect shipments before signing the bill of lading.
If you see significant damage to the shipment, for example a steel part is noticeably bent over or there is obvious damage that is not a repairable part and will affect the product’s function you have the right to refuse the shipment. Take photos of the damaged shipment on the truck and email them to customer service. Have the driver make notes of the damage on the bill of lading. Indicate the shipment is “Damaged and Refused.” The truck driver will try to get you to sign the bill of lading and leave the shipment, but once the shipment is delivered and signed for the driver no longer has any responsibility for it.
Don’t be rushed.
If the shipment looks to be in satisfactory condition, but you are unsure if there could be concealed damage and the driver pressures you to sign for the shipment please write on the bill of lading “Subject to Inspection. Driver Refuses To Wait.” Also make note on the BOL of any irregularities of the shipment packaging. For example stretch wrap is torn, or skid has broken boards, scratches on product, etc.
Count the number of pieces and compare to the number listed on the bill of lading.
Shipment pieces can be separated during transit so only sign for the number of pieces that are actually being received. Check the packing list for the shipment contents. Once the shipment bill of lading has been signed for you are accepting the products in the condition they are received and the quantity listed.
Please note any acceptable flaws in the shipment’s condition on the bill of lading before signing.
If there is minor damage to the shipment, for example scratched paint, small dents or other cosmetic damage that will not affect how the product functions, and you are comfortable with accepting it as is, these details should be noted on the bill of lading before signing. Also take photos of the shipment still wrapped or immediately after unpacking. Provide customer service the photos and information as soon as possible for further review.
Don’t wait to get help if there is an issue with the shipment.
If damage is found after a shipment is unpacked it is more difficult to file a freight claim and get a positive outcome if there is nothing noted on the bill of lading. Noting the shipment abnormalities on the bill of lading before signing for the shipment will help if there is concealed damage and a freight claim needs to be filed. Freight carriers limit the amount of time you have to file a freight claim. Please contact customer service within 48 hours of delivery for additional assistance. Please provide photos and any other relevant information in regard to the delivery, shipment packaging and product condition. If USA Safety is not notified within the 48-hour window, we will no longer be responsible for damages/shortages.
In general, most freight shipments arrive with no issue.
But in the few instances that there is an issue it is helpful to keep the above information in mind to help protect yourself. Planning ahead to be prepared for the shipment delivery is a good thing. If there any questions about the shipping method or options for your order please contact customer service.